Every NCIH Site should have :

• A designated person who is familiar with NCIH scheduling, operation and troubleshooting procedures. (Having a backup person for each area is highly recommended)
• A loopback plug for troubleshooting purposes
• Contact information for all other NCIH sites with which they communicate
• A record of all NCIH session IDs (These may be accessed via the Interactive Web Scheduler or by using the guest access portal)  
• The ITS Help Desk number (1-800-441-5296)
• Contact information for their NCIH Regional Coordinator
• A "gameplan" of action should CPE (Customer Premise Equipment) malfunction, fail or break. Usually this entails contacting an Room Integrator for maintenance, repair and/or replacement.

If you have questions or need assistance in any of these areas please Contact the ITS Service Desk:
Phone: 919-754-6000 or 1-800-441-5296
Email: its.incidents@ncmail.net