Operational Information

ITS HELP DESK # 1-800-441-5296phone
Calling In Troubles

Troubleshooting checklist

Troubleshooting Guidelines

  NCIH Video Operations Manual

Click and View Operating Instructions

VTEL Galaxy Upgrade Information

VTEL Homepage

Polycom Homepage

Tandberg Homepage

Streaming Video Training Clips

NCIH Physical Pathway Overview

CAT5 Cable, Cisco 3810, DDM cable

VTEL CODEC (Appsview) and Expansion Chassis

Customer Premises Equipment

Basic Troubleshooting

VTEL Internal Loopback Test (Appsview)

Cisco 3810 Loopback Test

*Download RealPlayer*

Diagrams & Documentation

NCIH Site Necessities 

NCIH Physical Pathway Diagram

VTEL CODEC & Chassis Diagram

Recommended Procedures for
NCIH Session Originators


Acronym Definitions

Scheduling and Site Information

Scheduling Procedures

The following procedures are for the Video Network Services clients, including NCIH and IP Video sites. If all sites participating in a conference(s) are NCIH (North Carolina Information Highway H320), refer to Section I: VNS Scheduling Procedures for NCIH to NCIH Sites Only. If all sites participating in a conference(s) are IP Video sites (Video Over IP H323), refer to Section II: VNS Scheduling Procedures for IP Video to IP Video Sites Only. To schedule both NCIH sites and IP Video sites into a session, refer to Section III: VNS Scheduling Procedures for NCIH to IP Video Sites Using Gateways. The web interface Schedulers used in these procedures require password-protected logins.

Off-Net Guest Site Procedures
Video-Over-IP Guest Sites
ISDN Guest Sites

NCIH Web Scheduler
NCIH Web Scheduler Login
Guest Access to NCIH Scheduling Reports (after 6/10/01) (Read Only)
NCIH Scheduling Hints

VNS Web Scheduler
VNS Web Scheduler Login
Module 1: Schedule a Conference
Module 2.1: Modify/Delete Future Conference(s)
Module 2.2: Manage an Active Conference
Module 3: Access Reports on Conferences, Resources, & Users

Operational Video Sites
VNS Video Sites and Scheduling Contacts
Video Conferencing "Field Trip" Sites

Related N.C. Links

ITS Web Page

NC State Government Web Portal

NCREN Video Network

North Carolina Community College Distance Learning Home Page

NC Distance Learning Alliance Conference Homepage

NC Department of Public Instruction

Public Health Training and Information Network (PHTIN)

Historical Reports & Archives

2002 Funding Summary

384 kbps Speed Change and Cost Reduction, Summer 2002

2001 NCIH Distance Learning Course Summary

Photos of the NCIH Cyberspace Exhibit at the 2000 N.C. State Fair

Streaming Video of Governor Hunt's Statewide Videoconference
from the NCIH Cyberspace Exhibit at the 2000 N.C. State Fair
(RealPlayer® is required.)

Video Evolution Principles, April 1998

NCIH Assessment and Evaluation Report, May 1996

Statewide Connectivity Report, May 1996

A Trip Along the Information Highway, May 1996 
Briefcase
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