Operational Information

ITS HELP DESK # 1-800-441-5296phone
Calling In Troubles

Troubleshooting checklist

Troubleshooting Guidelines

  NCIH Video Operations Manual

Click and View Operating Instructions

VTEL Galaxy Upgrade Information

VTEL Homepage

Polycom Homepage

Tandberg Homepage

Diagrams & Documentation

NCIH Site Necessities 

NCIH Physical Pathway Diagram

VTEL CODEC & Chassis Diagram

Recommended Procedures for
NCIH Session Originators


Acronym Definitions

Related N.C. Links

ITS Web Page

NC State Government Web Portal

NCREN Video Network

North Carolina Community College Distance Learning Home Page

NC Distance Learning Alliance Conference Homepage

NC Department of Public Instruction

Public Health Training and Information Network (PHTIN)

Historical Reports & Archives

2002 Funding Summary

384 kbps Speed Change and Cost Reduction, Summer 2002

2001 NCIH Distance Learning Course Summary

Photos of the NCIH Cyberspace Exhibit at the 2000 N.C. State Fair

Streaming Video of Governor Hunt's Statewide Videoconference
from the NCIH Cyberspace Exhibit at the 2000 N.C. State Fair
(RealPlayer® is required.)

Video Evolution Principles, April 1998

NCIH Assessment and Evaluation Report, May 1996

Statewide Connectivity Report, May 1996

A Trip Along the Information Highway, May 1996 
Briefcase
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