Moblie Ready Mobile Ready  


Your First Step - Call the ITS Service Desk at 919-754-6000 or 1-800-722-3946. You may also open a ticket by emailing the ITS Customer Support Center:  its.incidents@ncmail.net 
 2007

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Home
Sept. 27th, 2007 Migration Powerpoint Presentation
Sept. 27th, 2007 Real Media Migration Video
FAQ -Frequently Asked Questions
Important Network Recommendations Oct 17th, 2007
Migration Steps
Regional Coordinator Contact Information
County Map of Regional Coordinators
What is E-rate
http://www.ncwiseowl.org/erate/
Universal Service Administration - USAC
ITS E-Rate Team
Video/Multimedia Services Web Site

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Ordering Forms
WAN Service Quote Request (STS-WSQ) (PDF)
WAN Service (STS-01) (PDF)
WAN Service SLA
VNS01 Video and Multimedia Service Request Form
Video Services SLA
IP Video Service Certification Form

Migration Steps


1.  Contact your ITS Video Services Regional Coordinator through ITS Service Desk

2.  Evaluate bandwidth requirements for data and video on your campus

3.  Obtain quote from ITS if keeping T1 or upgrading your circuit.

4.  Review Video Over IP Guidelines document for LAN traversal and Quality of Service (QoS) recommendations

5.  Evaluate codec equipment
  • Galaxy and Appsview VTELS beyond end-of-life
  • No longer supported by VTEL
  • Not recommended for Video over IP
  • ITS maintains a list of certified Codecs
6.  Submit appropriate paperwork to ITS
  • STS-WSQ Form (To request circuit w/QoS quote)
  • STS-01 Form (To cancel your circuit/NCIH Service)
  • STS-01 Form (To upgrade your circuit w/QoS)
  • VNS-01 Form (To order your new Video over IP service)
  • IP Video Service Level Agreement Signature page
  • IP Video Service Certification Form

7.  Certify new connection (regardless of ISP provider)

8.  Allow time for NCVIP (NC Video over IP) Web Scheduler training